ConversionLab has been instrumental in helping us retain our customers and reduce churn. By optimizing our onboarding process and implementing targeted re-engagement campaigns, we’ve seen a dramatic improvement in retention rates and customer satisfaction. Their data-driven approach gave us the insights we needed to proactively address churn risks.
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24%
REDUCTION IN CHURN
Targeted campaigns reduced customer loss across all segments.
32%
INCREASE IN RETENTION RATE
Proactive retention strategies helped turn at-risk users into loyal customers.
64%
INCREASED FEATURE ADOPTATION
Personalized engagement improved customer activation for key product features.
Identify churn risks early
Use data-driven insights to detect at-risk customers and take proactive steps to re-engage them before they churn.
Drive customer engagement
Encourage feature adoption and maintain consistent communication to help customers see value in your product over time.
Personalized experiences
Create tailored onboarding flows and retention campaigns to meet customer needs and build lasting relationships.
Menilik Henry Dyer
Marketing Manager
Nintex & Promapp Solutions
Reduce churn and keep your customers loyal
Prevent customer loss and maximize lifetime value with strategies tailored to your SaaS business.
Churn Rate
-14% vs last 6 months
Retention Rate
+18% vs last 6 months
Hi there! I'm Finge,
founder of ConversionLab
12+ years of experience
A World-Class agency
ConversionLab has a knack for drawing out new and inventive tactics from tried-and-true methods that deliver real results. Their reputation for optimizing is only matched by their friendliness, and that's incredibly rare.
“
JESSICA BURNHAM
Advocacy & Community Manager
Unbounce
Absolutely fantastic!
ConversionLab has been absolutely fantastic for BetterWorld. A wealth of CRO experience combined with the ability to produce elegant designs and wrap thoughtful systems around.
“
WHIT HUNTER
CEO & Founder
BetterWorld
Transform your customer journey to reduce churn & boost loyalty
Keep your customers longer and maximize their lifetime value with strategies designed to reduce churn and build loyalty.
Turn at-risk customers into loyal advocates with HubSpot
Identify at-risk customers with HubSpot’s behavior tracking and engagement data, allowing you to take action before they churn.
Automated lead nurturing
- Proactive churn prevention: Identify at-risk customers with HubSpot’s behavior tracking and engagement data, allowing you to take action before they churn.
- Re-engagement campaigns: Use automated workflows to send targeted emails, offering incentives or reminders to inactive users and bringing them back to your product.
- Streamlined customer communication: Deliver timely, personalized updates that strengthen relationships and keep customers engaged throughout their journey.
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SUPPORTING
Tailored retention strategies to reduce churn
Here’s how we help SaaS companies keep customers loyal and maximize lifetime value with proven retention-focused strategies:
- Identify at-risk customers: Analyze customer behavior to detect early churn risks and take proactive steps to re-engage them.
- Design tailored retention strategies: Create personalized onboarding flows and re-engagement campaigns to help customers see ongoing value in your product.
- Measure and improve continuously: Monitor retention metrics like churn rate and feature adoption to ensure consistent improvement.
Powerful platforms to keep your customers loyal
We leverage industry-leading tools and platforms to optimize onboarding, track retention metrics, and keep customers loyal.
- Hubspot: Streamline customer communications with automated email campaigns, personalized engagement, and retention workflows.
- Looker/Google Analytics: Gain actionable insights into customer behavior with advanced analytics and retention dashboards.
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Our process: Keeping your customers loyal
Map the customer journey
Analyze user behavior to uncover retention opportunities.
Optimize onboarding
Design smooth onboarding experiences to ensure users see value quickly.
Enhance engagement
Implement personalized campaigns to boost feature adoption.
Track retention metrics
Monitor and improve churn rates with detailed reporting.
Use data to drive retention and reduce churn
Tracking the right metrics is critical to keeping customers loyal. By analyzing churn rates, retention trends, and customer engagement data, we uncover actionable insights to help SaaS companies minimize churn and maximize lifetime value.
With our data-driven approach, you’ll gain clarity on what’s working, what’s not, and where to focus for maximum impact.
-24% Churn Rate
Let’s increase my retention rates
Location
DIGS coworking space
Krambugata 2
7011 Trondheim
Norway
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About ConversionLab
ConversionLab is a small team of dedicated marketers based in Trondheim, Norway - serving the world.
© 2025 ConversionLab
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CONVERSIONLAB
Prevent customer loss and maximize lifetime value with strategies tailored to your SaaS business.